Privacy policy

Privacy Policy

At Gather By, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website.

Information We Collect When you visit our website or place an order, we may collect:

Personal identification information (name, email, phone number, shipping address, billing address).
Payment information required to process transactions.
Usage and browsing information (IP address, browser type, pages visited).

How We Use Your Information We use the information collected to:

Personalise your experience and deliver content and products that interest you.
Process and fulfill orders quickly and efficiently.
Provide responsive customer support.
Improve our website and enhance customer experience.
Administer contests, promotions, surveys, or other site features.
Send periodic emails regarding your orders or products and services, subject to your consent.

Protection of Your Information We implement industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

Disclosure to Third Parties We may share your personal information with trusted third-party service providers necessary to fulfill orders, such as payment gateways, shipping providers, and marketing services. We do not sell or rent your personal data to third parties.

Demographics and Interests Reporting We, along with third-party vendors such as Google, use first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick cookie) to compile data on user interactions with ad impressions and ad services related to our website.

Cookies Our website uses cookies to enhance user experience, analyze usage patterns, and optimise our services. You can manage cookie preferences through your browser settings.

Children Online Privacy Protection We do not specifically market to children under 13.

Data Breach Response In compliance with the Office of the Australian Information Commissioner (OAIC), we will notify affected users via email and on-site notification within seven business days if a data breach occurs.

Spam Act 2003 Compliance In accordance with the Spam Act, we only send electronic communications with consent, clearly identify ourselves, and provide a functional unsubscribe option. You can unsubscribe from our communications at any time by emailing us at hello@gatherby.org.

Mobile Terms of Service If you participate in our mobile message service, you consent to receiving recurring SMS/text messages for updates, alerts, and promotions. Message frequency varies, and message and data rates may apply. You can opt-out by texting STOP or by contacting us directly.

Your Rights You have the right to access, update, or request deletion of your personal data. To exercise these rights, please contact our customer service team.

Changes to This Privacy Policy We may update this Privacy Policy periodically. Changes will be posted here and become effective immediately.

Contact Us For any privacy-related questions or concerns, please contact us at:

Gather By Pty Ltd
1/200 Southern Cross Drive Ballina,
NSW 2478 Australia
hello@gatherby.org
1300 849 080